GENERAL T&C


Hokkaido Collective refers to a snow sports school owned and operated Hokkaido Collective.
No employee, servant or agent of Hokkaido Collective has the authority to vary these conditions.
All Hokkaido Collective services are non-transferable and non-refundable.
You must have or you agree that you do have valid travel insurance which covers you for accidents or injuries sustained whilst undertaking snow sports activities.
Payment of any monies constitutes acceptance of Hokkaido Collective terms and conditions.
It is the responsibility of the person paying to inform all other people in the booking group of all terms, conditions and general info.
The person who pays shall be primarily liable for all fees for the entire group in the event of any cancellation.
All Hokkaido Collective product and service offerings are subject to availability.
All Hokkaido Collective multi-day services are based on consecutive days.

 

SKI AND SNOWBOARD LESSONS

 

In taking a lesson with Hokkaido Collective the customer, parent, or guardian understands that snow sports can be dangerous and may result in injuries. Hokkaido Collective and its employees will not be held liable for any injuries or accidents occurring before, during, or after any service has taken place. Hokkaido Collective and its employees will not be held liable for any equipment that is lost or damaged during a lesson, this includes any replacement costs or lost lesson time.

  • All lessons booked with Hokkaido Collective must be paid in advance. A lessons cannot go ahead if the payment hasn’t been submitted.

  • Cancellations by guest as a result of bad weather will not be refunded. In case of Official Resort closure (all lifts not operating) guest may ask for refund or credit.

  • Cancellation by guests for injuries occurred before, during, or after the lesson will not be refunded.

  • Passes are not included in the lesson price and need to be purchased separately and prior to the start of the lesson. Parents or guardians are responsible for ensuring their children have a valid lift ticket. Any part of any lesson missed as a result of not having a valid lift ticket is non-refundable or transferable.

  • Minimum age to attend a private lesson is 3 years old and children must be toilet trained.

  • Private lesson price includes up to 4 people. An 8,000 Yen fee per person/per day will be charge for any additional person who joins, up to a maximum of 6 people.

  • All lessons have a meeting time 10 minutes prior to the start. The lesson will start at the time previously agreed with the guest and it won’t be extend if the guest shows up late. If the guest doesn’t show up in the first 45 minutes the lesson will be cancelled and no refund will be given.

  • In taking a full day lesson that includes lunch, you agree that you/your child will be exposed to potential allergens for which Hokkaido Collective will not be held liable.


OFF PISTE LIFT ACCESS AND GUIDING LESSONS

Your safety is our number one priority and the guide has the final decision on where is safe to go according to weather, snow, and avalanche conditions, gate access, and your skill level.

  • If you are not a returning customer and never skied in Niseko, the guide must assess your abilities before taking you in any of the off piste areas. A powder day in within the resort area with the guide is required. The guide will also test you on the use of avalanche gear before attempting any off piste skiing.

  • You must follow the direction of your guide and respect the Niseko rules and Alpine Responsibility code at all time.

  • We have a maxim of 4 people per guide. For any additional people a second guide must be hired.

  • Gates opening is subjected to weather and snow conditions. Cancellation by guest, as a result of gates closure due to bad weather, will not be refunded. In case of Official Resort closure (all lifts not operating) guest may ask for refund or credit.

  • Children must be at least 14 years of age to take part in Hokkaido Collective guiding or touring lessons. The guide must assess their level and their ability using the avalanche gear. In case children don’t meet the requirement, the guide won’t take them in any of the areas outside the resort and the lesson will he held in within the resort area.

  • You accept that skiing out of the gates and touring in the back-country are dangerous activities and you agree that Hokkaido Collective and its guides will be not held liable in the event of an accident, injury, or death.

  • You accept that in the event of the accident you will be responsible for all costs associated with its recovery. The fee for back-country rescue is a minimum of 100,000 Yen per person.

  • You must have suitable travel insurance that covers any accident may occur in the “off piste” area.

  • The guide does not provide any avalanche gear and the guest has to organised it prior to the start of the booking.

BOOKING AND CANCELLATION POLICY

Hokkaido Collective requires the full amount to be paid at the time of booking.

Refund Policy:

  • 80% refund of full amount from the time of booking till 31 days prior to booking start, minus credit card fees.

  • 50% refund from 31 days to 15 days prior to booking start (except Christmas holidays and CNY), minus credit card fees.

  • No refund on bookings within 15 days prior to the booking start.

  • In the event that COVID-19 restrictions prevent you from attending a lesson, NO refund or credit will be provided.

  • In the event that COVID restrictions prevents a lesson from operating, Hokkaido Collective will provide a full refund excluding credit card fees.

We strongly recommend purchasing travel insurance that will cover any loss due to the Covid 19.

SECURITY STATEMENT

Hokkaido Collective’s websites have security measures in place to prevent the loss, misuse and alteration of information under our control. In order to maintain the cyber security of Hokkaido Collective’s systems and information, Hokkaido Collective’s systems are subject to ongoing monitoring (including activity logging), analysis and auditing. We may use information about your use of our websites and other IT systems to prevent unauthorized access or attacks on these systems or to resolve such events. We may use this information even if you are not involved in such activity. Hokkaido Collective’s may utilize services from one or more 3rd party suppliers to monitor or maintain the cyber security of its systems and information. These 3rd party suppliers will have access to monitoring and logging information as well as information processed on Hokkaido Collective’s websites and other IT systems.

 

PRIVACY POLICY

Hokkaido Collective believes the responsible use of personal information is critical to enable the Internet to reach its potential as a tool for personal and professional activities. In line with the Privacy Act 1993, Hokkaido Collective is committed to respecting your privacy. You can visit www.hokkaidocollective.com without telling us who you are or revealing personal information.

 

PURPOSE OF INFORMATION COLLECTION

 

You may choose to provide us with information such as your name, home address and e-mail address. For example you may choose to subscribe to our newsletter, or you can request specific information on products or services. When you give us personal information we will let you know how we will use it. We will also take appropriate steps to protect the information you share with us, including using appropriate technology for sensitive data.

HOW INFORMATION IS USED

When Hokkaido Collective receives information about your session or about you, we may use it for research or to improve our site and services. We will ask if you want us to use that information to continue contact with you – for example, to send you new information or notification of special offers. If you do not want us to contact you, you can choose to ‘opt out’ from any of our communications.

In general on www.hokkaidocollective.com, IP addresses (the Internet address of a computer) are logged to track a user’s session while the user remains anonymous. We analyse this data for trends, such as which parts of our site users are visiting and how long they spend there. In general, we do not link your IP addresses to anything personally identifiable to you. If we wish to do this we will give you the opportunity to ‘opt out’.

USE OF ‘COOKIES’

Some Hokkaido Collective web pages use ‘cookies’, which are small files that may be placed on your hard disk for record-keeping purposes. A cookie allows us to remember who you are. Cookies can make your subsequent visits to the web page simpler and more seamless. You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether or not to accept it. (However, by not accepting cookies, some web pages may not display properly or you may not be permitted to access certain information.)

 

TO STOP RECEIVING INFORMATION

If you have any questions or comments about our privacy practices, would like to stop receiving information from Hokkaido Collective, or would like to correct or update information provided to Hokkaido Collective via our website, please contact us by either clicking on the ‘contact us’ button on the bottom of every page on www.hokkadicollective.com, or by sending an e-mail to info@hokkaidocollective.com