Hokkaido Collective refers to a snow sports school owned and operated Hokkaido Collective.
No employee, servant or agent of Hokkaido Collective has the authority to vary these conditions.
All Hokkaido Collective services are non-transferable and non-refundable.
You must have or you agree that you do have valid travel insurance which covers you for accidents or injuries sustained whilst undertaking snow sports activities.
Payment of any monies constitutes acceptance of Hokkaido Collective terms and conditions.
It is the responsibility of the person paying to inform all other people in the booking group of all terms, conditions and general info.
The person who pays shall be primarily liable for all fees for the entire group in the event of any cancellation.
All Hokkaido Collective product and service offerings are subject to availability.
All Hokkaido Collective multi-day services are based on consecutive days.
In taking a lesson with Hokkaido Collective the customer, parent or guardian understands that snow sports can be dangerous and may result in injuries. Hokkaido Collective will not be held liable for any injuries or accidents occurring before, during or after any service has taken place. Hokkaido Collective is not liable for any equipment that is lost or damaged during a lesson, this includes any replacement costs or lost lesson time.
All lessons have a meeting time 15 minutes prior to lesson start time. Group lesson bookings are deemed to be cancelled if the student does not show up within 20 minutes after the lesson start time.
Cancellations by guest as a result of bad weather will not be refunded. Only official Resort staff can declare the mountain closed.
Hokkaido Collective reserves the right to merge groups of differing age and ability level.
Minimum age for children in group ski lessons is 3 years old and must be toilet trained. Minimum age for children’s group snowboard lessons is 7 years old. Children under these ages can book a private ski/snowboard lesson only. Hokkaido Collective reserves the right to refuse the custom of any child who is not toilet trained. Proof of age may be requested for kids participating in Hokkaido Collective Lessons.
Private lesson prices include up to 4 people per lesson. Additional people can join for ¥3,000 per person per lesson to a maximum of 6 people.
Lift tickets must be purchased prior to the start of the lesson. Parents or guardians are responsible for ensuring their children have a valid lift ticket. Any part of any lesson missed as a result of not having a valid lift ticket is non-refundable or transferable.
Parents or guardians of any child booked into group lessons MUST have fully completed a registration form prior to the lesson start time. Failure to do so could result in parents or guardians not being advised in the event of an emergency.
In taking a full day lesson that includes lunch, you agree that you/your child will be exposed to potential allergens for which Hokkaido Collective will not be held liable.
BOOKING & CANCELLATION POLICY
Payment needs to be submitted in order to confirm the booking. All Hokkaido Collective services require full amount to be paid at the time of the booking. Cancellation from time of booking up untill 31 days prior to travel = 80% refund. Cancellation 30-15 days prior to travel = 50% refund. Cancellation within 14 days or less = no refund. Bookings made between the 13th Dec 2018-7th Jan 2019 & 30th Jan 2019-17th Feb 2019 will incur a full cancellation fee of 100% if canceled inside of 30 days. Any bank fee or associated cost in providing cancellation refunds are at the full cost and responsibility of the guest. We strongly advise the purchase of travel insurance to cover the potential loss arising from cancellations.
Hokkaido Collective’s websites have security measures in place to prevent the loss, misuse and alteration of information under our control. In order to maintain the cyber security of Hokkaido Collective’s systems and information, Hokkaido Collective’s systems are subject to ongoing monitoring (including activity logging), analysis and auditing. We may use information about your use of our websites and other IT systems to prevent unauthorised access or attacks on these systems or to resolve such events. We may use this information even if you are not involved in such activity. Hokkaido Collective’s may utilise services from one or more 3rd party suppliers to monitor or maintain the cyber security of its systems and information. These 3rd party suppliers will have access to monitoring and logging information as well as information processed on Hokkaido Collective’s websites and other IT systems.
Hokkaido Collective believes the responsible use of personal information is critical to enable the Internet to reach its potential as a tool for personal and professional activities. In line with the Privacy Act 1993, Hokkaido Collective is committed to respecting your privacy. You can visit without telling us who you are or revealing personal information.
PURPOSE OF INFORMATION COLLECTION
You may choose to provide us with information such as your name, home address and e-mail address. For example you may choose to subscribe to our newsletter, or you can request specific information on products or services. When you give us personal information we will let you know how we will use it. We will also take appropriate steps to protect the information you share with us, including using appropriate technology for sensitive data.
HOW INFORMATION IS USED
When Hokkaido Collective receives information about your session or about you, we may use it for research or to improve our site and services. We will ask if you want us to use that information to continue contact with you – for example, to send you new information or notification of special offers. If you do not want us to contact you, you can choose to ‘opt out’ from any of our communications.
In general on www.hokkaidocollective.com, IP addresses (the Internet address of a computer) are logged to track a user’s session while the user remains anonymous. We analyse this data for trends, such as which parts of our site users are visiting and how long they spend there. In general, we do not link your IP addresses to anything personally identifiable to you. If we wish to do this we will give you the opportunity to ‘opt out’.
USE OF ‘COOKIES’
Some Hokkaido Collective web pages use ‘cookies’, which are small files that may be placed on your hard disk for record-keeping purposes. A cookie allows us to remember who you are. Cookies can make your subsequent visits to the web page simpler and more seamless. You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether or not to accept it. (However, by not accepting cookies, some web pages may not display properly or you may not be permitted to access certain information.)
TO STOP RECEIVING INFORMATION
If you have any questions or comments about our privacy practices, would like to stop receiving information from Hokkaido Collective, or would like to correct or update information provided to Hokkaido Collective via our website, please contact us by either clicking on the ‘contact us’ button on the bottom of every page on www.hokkadicollective.com, or by sending an e-mail to